softthenext.com respects your privacy. This Privacy Policy outlines the manner your data is collected and used by us. You are advised to please read the Privacy Policy carefully. By accessing the services provided by softthenext.com you agree to the collection and use of your data by softthenext.com in the manner provided in this Privacy Policy. If you have questions or concerns regarding this statement, you can contact us at email us at info@softthenext.com The Policy does not apply to the procedures and practices followed by entities that are not managed, owned or controlled by softthenext.com or to the people that are not engaged, employed or managed by softthenext.com Through this document, we wish to make you feel at ease while using our websites, and not hesitate while sharing important information with us. We like to make you aware that by using our websites you are agreeing to the collection of certain data. Do feel contact us with your questions or concerns about privacy on this website.
softthenext.com collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our website and other websites accessible from them. Kindly, note that softthenext.com does not collect your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does softthenext.com have access to, or store, your complete card account information. We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website. While you use our website, we may have automatic access to (receive and collect) certain anonymous information in standard usage logs through our web server, obtained from cookies sent to your browser from web server cookies stored on your hard drive, including but not limited to: Computer-identification information. IP address, assigned to the computer which you use. The domain server through which you access our service. The type of computer you are using. The type of web browser you are using. While you are transacting on our website personally identifiable information collected about you may include: First and last name. Email addresses. Contact details including phone numbers. PIN/ZIP code. - Demographic profile (like your age, gender, occupation, education, address and durables owned). Personal preferences and interests (such as books, movies, music and so on); and Your opinion on services, products, features on our websites. We may also collect the following information about: The pages you visit/access. The links you click on our website. The number of times you access the page. Things you view, add to bag, add to wish list. Other websites you open simultaneously while browsing on ours You may terminate your account at any time by writing to us at info@softthenext.com from the email ID you have used for creating your account login, and mentioning Please close my softthenext.com account in the subject line. We will disable access to your account within 2 working days of receiving your mail. However, your information may remain stored in archive on our servers even after the deletion or termination of your account.
We will collect anonymous traffic information from you when you visit our website. We collect the personally identifiable information from you when you register with us or you transact as a guest. During registration you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests etc.) Upon registration users may receive communications from softthenext.com (e.g. new updates). Even when you transact as a guest we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number etc.). We use this information to contact you about the services you are using on our website and services in which you have expressed interest. When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfil your requested service. You must provide contact information (such as name, email, and shipping & Billing address). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We are the sole owners of your information collected by us at different points on our Website. The website contains links to other websites, which could be held under Soft The Next, or otherwise. Websites held under us would follow the same privacy policy as softthenext.com. For external links, we are not responsible for the privacy practices of such websites which we do not own, manage or control. We may at certain times make chat rooms, forums, instant messenger and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone. If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
We use your contact information to send you: Password reminder and registration confirmation. Special offers (Any kinds of sales) Fresh Arrivals or new launching Changes in the service policies or terms of use. Improve personalized features on our websites to enhance your shopping experience. To contact you for your account / profile related matters or any other reason as may be necessary. To provide the services requested by you example deliver merchandise ordered by you. To preserve social history as governed by existing law or policy. We use anonymous traffic information to: Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes; Recognize your usage privileges to our website - Administer and manage smooth functioning of our website by diagnosing problems. Track your session and activities so that we can understand better how people use our website
We do not share or rent your information with third parties except our agents and alliance partners.
We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfil orders, and credit / debit card processing companies to process the payment for goods and services ordered from softthenext.com website. These entities do not retain, store, share or use personally identifiable information for any other purposes.
We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by softthenext.com. We share email addresses with agents and Alliance partners. The agents and Alliance partners use the email address to confirm the deliveries, send notices and offer services related to the service. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless: Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure; To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of softthenext.com terms of use or to defend against legal claims; We have your permission; To provide products or services you have requested We reserve the right to disclose your personal identifiable and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites. We share your information with advertisers on an aggregate basis only The security of your personal information and email address is important to us. When you enter sensitive information (such as credit / debit card number) on our acquiring bank system or order forms, they encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at: info@softthenext.com WHAT CHOICES ARE AVAILABLE TO YOU REGARDING COLLECTION, USE AND DISTRIBUTION OF YOUR INFORMATION? You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to http://www.cookiecentral.com/
A cookie is a small text file that is stored on a user computer for record-keeping purposes. We use cookies on this website. We do link the information we store in cookies to any personally identifiable information you submit while on our website. We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file. Reference for cookies can be found at http://www.cookiecentral.com/ We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username and interests so you do not have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website. If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive. Some of our business partners (e.g., advertisers) set cookies while delivering banners on our website. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Soft The Next , softthenext.com only and does not cover the use of cookies by any advertisers. We do use cookies on point of collection pages of email address but we do not use them in emails. Our web servers automatically collect limited information about your computer connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data -- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.
Supplying personally identifiable information is entirely voluntary. You are not required to register with us in order to use our websites. However, we offer some services only to visitors who do register: You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. softthenext.com reserves the right to send you certain service related communication, considered to be a part of your softthenext.com account without offering you the facility to opt-out. You may update your information and change your account settings at any time. If your personally identifiable information or email address change, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing our Customer Care Team at softthenext.com Upon request, we will remove / block your personally identifiable information from our database, thereby cancelling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account.
To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on softthenext.com, your softthenext.com ID and Password are required in order to access your profile information. To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you. Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this website, you agree that Soft The Next will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties. We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security. All information gathered on softthenext.com is securely stored within the softthenext.com controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet and, of course, any information you include in a posting to the discussion areas is available to anyone with internet access.
To correct or update any information you have provided, our websites allow you to do it online.
We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice on our homepage. You can offer your views, suggestions, if any, by submitting the filled in feedback form online.
You can contact us at: E-mail id : info@softthenext.com
You may pay for your purchases on softthenext.com using one of the following options: Valid Credit / debit Cards (VISA, Amex or Master) Valid Debit cards (VISA or Master) may be used, if your issuing bank permits you to use these online Secure Card payments softthenext.com accepts all Visa and Master credit cards and debit cards and is committed to provide a safe transaction environment by using a secure process for payment handling To enhance security of your payment data, you are automatically redirected to the acquiring bank payment gateway website, where all required transaction details (i.e. credit/debit card number, expiration date, CVV etc.) are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your Card Issuing bank for obtaining an authorization decision. At no time during the purchase process or thereafter, Soft The Next Have access to, or stores, your complete card account information. For more details on this please refer our Privacy Policy. For greater security, we have enabled our systems for Verified by VISA and Mastercard Secure Code facility, applicable to VISA and MASTERCARD respectively. This is an additional security measure necessitating you to enter a password which only you, the card holder, can have access to. Also, softthenext.com does not capture any such passwords and you enter this directly into a bank secure system It is not uncommon for a request for credit / debit card authorization to fail once or twice before the card is finally authorized. This happens due to problems with your card issuing banks servers. You must try again till you get a successful notification. At times the bank payment servers or your issuing banks payment servers may be down, in which case a message will be posted informing you of the same. Under such circumstances, you can continue shopping and add items to the bag which would then be saved and you can come back later and complete the payment transaction within 24 hours. If you are using a card issued by a bank outside India to place your order and if your card is not registered for Verified by Visa or Mastercard Secure Code facility, you would have to send us a scanned copy of the Front side of the card used to place the order. The scanned copy should be sent to info@softthenext.com Please mention your Order reference number in the subject line of the email. Payment on your card bill will appear in your local currency (as per the norms of your card issuing bank). Your card will be charged in Indian currency as per prevailing rate of exchange and charge policies of your card issuer.
This coupon/credit balance can be used for a future purchase within a year on softthenext.com Exchange can be availed only once per order. So, please refer to the size guide provided with the product. Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit. Pick up service is available for certain pin codes. If Pick up Service is not available for a certain Pin Code, Customer is requested to self ship the Product to us. For all self shipped returns, please use a reliable courier service. The costs for the return will be borne by the customer. Ensure that the return address given to you by our Team is securely pasted on the returns box. Once your return is received by us, the quality will be checked. This is subject to your return having met the requirements of being undamaged, returned within 7 days. Items without tags will not be accepted. Any sign of damage will give us the right to refuse return. Any returned item received by us that do not meet the above mentioned conditions, will not be accepted and will be returned back at customer’s expense(Amount charged by the Courier Company). No amount will be reimbursed to the customer in this case. In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at info@softthenext.com Send pictures (Try to cover the sides which look tampered/damaged as per the User) of the products received along with packaging at info@softthenext.com In you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised. No Return/Exchange requests will be entertained post 48 hours of delivery of the order. Please note that if we do not receive full information from you, we will not process a return from our end. We do not accept any couriers that we are not already expecting to arrive. Please mention your name/order number on the package such that it is easily visible, we are not responsible for the return of the parcel if we cannot locate its origin or order number. If any order placed using a credit code cannot be fulfilled by SoftTheNext, we will reissue the credit code. No refund will be made for any order. There will be additional logistics charges fulfilling the exchange which can be viewed while placing the exchange order using the credit note. Sale of all discounted items is FINAL. No Returns or Exchanges will be accepted on discounted/sale products. We cannot accept returns on any products that have been damaged or tarnished due to daily wear and tear. Made to order - product orders cannot be cancelled once we start processing them. No Refund will be made in such cases. If such an order is delayed from our end due to unforeseen circumstances, a credit note will be issued to the customer. No refund will be made. No returns or exchanges will be accepted on personalised, customized or modified products. Please Note : The colour in images on the website can slightly vary due to product shoots in professional lighting and monitor settings, this will not be accepted as an eligible reason for exchange or return.
For a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, softthenext.com reserves the absolute right to cancel all past, pending and future orders without any softhenext.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be added to your coupon code or credit balance on softthenext.com. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, softthenext.com reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity. The User may be considered fraudulent if inter alia any of the following scenarios are met: User doesn't reply to the payment verification mail sent by Soft The Next. User fails to produce adequate documents during the payment details verification Misuse of another Users's phone/email User uses invalid email and phone no. Overuse of a voucher code Use of a special voucher not tagged to the email ID used. User returns the wrong product User refuses to pay for an order User is involved in the snatch and run for any order The User may be considered loss to business if any of the following scenarios are met: User with a very high return rate Invalid/Incomplete address cases Repeated request for monetary compensation for petty issues Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.
2.1 The User hereby indemnifies, defends and holds harmless the entity owning and operating the Website, its subsidiaries, affiliates, vendors, agents and their respective directors, officers, employees, contractors and agents (herein after individually and collectively referred to as "indemnified parties") from and against any and all losses, liabilities, claims, suits, proceedings, penalties, interests, damages, demands, costs and expenses (including legal and other statutory fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the indemnified parties that arise out of, result from, or in connection with :
The User’s breach of these Terms; or
Any claims made by any third party due to, or arising out of, or in connection with, the User’s use of the Website; or
Any claim that any third party IPR, proprietary information, content or materials provided by the User causes any damage to a third party; or
Violation of any rights of any third party by the User, including any IPR.
Each an “Indemnity Event”.
2.2 Upon occurrence of an Indemnity Event, the Website may notify the User of any claims which the User shall be liable to indemnify the Website against. The User shall then be obligated to consult with the Website regarding the course of action to be undertaken in defending such a claim.
2.3 The User shall not compromise or settle any claim or admit any liability or wrongdoing on the part of the Website without the express prior written consent of the Website which can be withheld or denied or conditioned by the Website in its sole discretion.
2.4 Notwithstanding anything to contrary, the Website’s entire and aggregate liability to the User under and in relation to these Terms shall not exceed the greater of Indian Rupees One Hundred (INR 100) or the amount of fees, if any, paid by the User/Seller to the Website under the relevant order to which the cause of action for the liability relates.
2.5 Notwithstanding anything to contrary, in no event shall the Website, its subsidiaries or affiliates and their respective officers, directors, employees, partners or suppliers be liable to the User for any special, incidental, indirect, consequential, exemplary or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not the Website has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with the User’s use of or access to the Website or the Product.
3.1 While using the Website, the User specifically undertakes not to host, display, upload, modify, publish, transmit, update or share any information or content that:
belongs to another person and to which the User does not have any right to;
is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever;
harms minors in any way;
impersonate any person or entity, or falsely state or otherwise misrepresent the User’s affiliation with a person or entity;
threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting of any other nation;
infringes any patent, trademark, copyright or other IPR;
contain software viruses or any other computer code, files or programs designed to interrupt destroy or limit the functionality of any computer resource;
deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
engage in any activity that interferes with or disrupts access to the Website or the Products (or the servers and networks which are connected to the Website);
attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any Website server, or to any of the Products offered on or through the Website, by hacking, password mining or any other illegitimate means;
probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website.
disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
use the Website or content therein for any purpose that is unlawful or prohibited by the Terms or to solicit the performance of any illegal activity or other activity which infringes the rights of the Website or other third parties;
falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
violate any applicable laws or regulations for the time being in force within or outside India; and
3.2 The User may need to install updates that the Website or any third party may introduce from time to time to access the Products /Website including downloads and required functionality, such as bug fixes, patches, enhanced functions, missing plug-ins and new versions. By using the Website, the User shall be deemed to have agreed to receive such updates.
3.3 The User agrees that it shall solely be responsible towards the Website and to any third party for any breach of its obligations under these Terms and for any consequences, losses or damages that may be suffered by the Website owing to such breach by a User.
4.1 User feedbacks or information pertaining to Products offered on the Website or any information pertaining to the Website shall be deemed to be non-confidential in nature.
4.2 The Website reserves the right, at its sole discretion to use such information/pictures for upgrading/enhancing the Website and such use shall be entirely unrestricted.
4.3 The Website may at its discretion, also make any modifications or changes to the Website and its content and / or Products on the basis of such feedback or information.
4.4 In the event that the Website makes any changes or modifications to the Website or Products on the basis of any such feedback, the User shall not have any rights or title (including any IPR) in such changes or modifications to the Website or Products listed therein.
4.5 By submitting any feedback or any information, the User hereby warrants that (i) the feedback does not contain confidential or proprietary information belonging to the User or any other person and shall not entitled to any compensation or reimbursement of any kind from the Website for the feedback under any circumstances.
5.1 These Terms shall be governed by and interpreted and construed in accordance with the laws of India. The courts in Pune, Maharashtra shall have exclusive jurisdiction in respect of any matters arising herefrom.
Orders are packed and shipped Monday - Saturday. Most orders are shipped within 2-4 business days from the order date. Orders placed on weekends and select holidays are processed on the next business day. Soft The Next provides Free Shipping on orders over Rs 5000 The Delivery Time for each Product is mentioned in the Description. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Sometimes, delivery may take longer due to inter alia: bad weather, flight delays, political disruptions and other unforeseen circumstances. Once dispatched, orders may take 3-6 business days for the delivery of an order. To North East States and Jammu & Kashmir it may take upto 9 business days. If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User. Please do not accept any order if seal is broken/unsealed at the time of delivery; as such orders will not be accepted if returned. Shipping is free on all orders above Rs 5000/- A Non-Refundable Charge of Rs 50/- will be applied to order below Rs 1000/- A Non-Refundable Charge of Rs 100/- will be applied to order between Rs 1000/- to Rs 2000/- A Non-Refundable Charge of Rs 150/- will be applied to order between Rs 2000/- to Rs 5000/- The logistics partner supported by softthenext.com will make a maximum of three attempts to deliver your order. In case the User is not reachable or does not accept delivery of products in these attempts the respective Seller reserves the right to cancel the order(s) at its discretion. And if the order returns to our warehouse, the order amount excluding the delivery and COD charges (if applicable) will be credited to Customer’s Coupon code. After which customer can place a fresh order.
Cash back Promo Code may not be applicable for all the products on the website. Special coupons should be redeemed within the limited period, and validity once expired, cannot be extended later. Two offers cannot be clubbed together using the Promo Code. softthenext.com reserves the right to cancel any promotional 'Promo Code' and the transactions in which they are used. (This is not applicable on Cash back Promo Codes) Cash back and Promo Code Coupon cannot be clubbed together to avail an offer at softthenext.com. This means, if Promo Code is used in an offer, Cash back cannot be generated. Cash back amount is subject to change at the sole discretion softthenext.com.
Product Images are indicative in nature. Please check all the Product Images before placing your order.